Suallar və cavablar
- Register on the AserCargo.Az;
- The addresses of our warehouses in USA, Turkey, Germanyand in England will be displayed in your personal account on AserCargo.Az;
- When placing an order on the seller's website, enter one of the 4 warehouses, provided to you by AserCargo as the delivery address;
- Upon receipt of the parcel at one of our company's warehouses in the United States, Turkey, Germany or England, you will receive mail notification. In addition, you can track the current status of the parcel through your personal account on AserCargo.az.
- After the delivery of the parcel to the AserCargo Baku office, you will receive SMS and mail notifications.
Please note that stores and foreign postal services usually indicate the approximate weight of the package.
When the parcel is delivered to the AserCargo warehouses abroad, its weight is checked by electronic scales and thus the exact weight is recorded.
The cost of goods not intended for industrial or commercial purposes imported by individuals into the territory of the country (guided by paragraph 2.1.4 of decision No. 305 of the Cabinet of Ministers) in the amount of not more than $ 300 within 1 CALENDAR MONTH is carried out in a simplified manner, is not taxed.
If the physical value exceeds $ 300, up to 36% of the customs duty is paid in accordance with the legislation.
If the limit is exceeded, the specified tax is paid online, the parcel is sent to the Baku office without being detained at customs.
To deliver the parcel to the address indicated by the buyer, the parcel is handed over by the seller to the courier service within the country.
The courier service, in turn, assigns a tracking number, which allows you to track the status of the parcel, from the courier service warehouse to the destination (to AserCargo warehouse), via the web page of the internal courier service.
The tracking number for each package is unique and does not repeat.
The declaration is a simplified declaration form, filled out on the AserCargo.az website about the cargo expected by the customer, also subsequently provided to the Customs Committee by the carrier.
* After the parcel has been delivered to the foreign warehouse, fill out the declaration and upload the invoice into the system through the "In foreign".
Attention!
For one package, you can upload only ONE file in pdf, docx, doc, png, jpg or jpeg format.
According to the rules of the International Air Transport Association (IATA), when transporting cargo by air,
both volumetric and physical weight of the cargo must be calculated and the largest of these indicators
should be taken as the basis weight for calculating the amount of delivery.
Physical weight - The weight of the parcel indicated on the scales in the packed state;
Volumetric weight - the weight of a parcel calculated based on the dimensions of the package.
According to international weight calculation standards, the volumetric weight is calculated as follows:
Length (cm) × Width (cm) × Height (cm) / 6000 = Volumetric weight (kg)
Attention!
* When calculating the shipping amount from USA, TURKEY, GERMANY and ENGLAND for parcels larger than 100 cm, both volumetric and physical weight of the cargo must been calculated and the largest of these indicators should be taken as the basis weight for calculating the amount of delivery.
Regardless of the volume, the amount of transportation of parcels in cellophane bags is calculated based on the PHYSICAL WEIGHT.
As you know, some online shoppimg sites in Turkey accept payments only from cards owned by Turkish banks.
If the site, from which you want to make a purchase, does not accept your bank card, you can use our "Order" service.
For order:
? In the "My Account" click on the button "Order";
? Add a "link" to the product you are ordering and fill in the required fields;
? Complete the order by clicking the "Pay" button;
? Your order will be completed by us in the shortest time and confirmation letter will be sent to you by e-mail.
1. In case of abuse of the limit of personal use ($ 300) for commercial purposes;
2. When intended for commercial purposes;
3. If you suspect a decrease in the value of the goods in the invoice;
4. When a license or certificate is required to import goods;
5. When there are products prohibited for import into the country;
5. In other cases provided for by law.
From USA, Germany and Turkey it is possible to transport goods that do not contain flammable and explosive substances.
When you receive parcels from our office:
? Upon receipt of parcels received in your name, you must provide the original of your identity card;
?When receiving parcels for another person, you must provide the original of your ID, as well as a copy of the ID of the account holder.
⚠️Attention! After the first warning, if the above conditions are not met, the issuance of parcels will not be possible.
Once your package arrives at our international warehouse, the information will appear in your personal account. You can track the delivery status and receive updates.
You can receive the SMS OTP code required to create a Trendyol account directly from our website. Simply go to your personal account and follow the instructions.
Aser Cargo Express delivers packages to Baku and other regions of Azerbaijan. For details, please contact our support team.
Once your package reaches our international warehouse, delivery to Azerbaijan takes an average of 3-7 business days.
Some of the most popular online shopping platforms in Turkey include Trendyol, Hepsiburada, LC Waikiki, DeFacto, Koton, and Morhipo. They offer a wide range of products, competitive prices, and frequent promotions.
Once your package arrives at our international warehouse, delivery to Azerbaijan takes an average of 5-10 business days.
You can shop from Amazon, eBay, Walmart, Best Buy, Macy’s, Apple Store, and other popular US retailers.
Simply register with Aser Cargo Express, get your personal USA address in your account, and use it when placing an order.
Once your package arrives at our warehouse, you can track its status in your personal account.